1. Contact Information
  2. Prerequisites
  3. Course Description and Credit Hours
  4. Required Texts
  5. Other Course Materials
  6. Course Objectives
  7. Assessments
  8. Grading Policy
  9. Grade Ranges
  10. Policy on Missed Assessments
  11. Notification of Changes
  12. Custom Sections
  13. Technical Support
  14. System Requirements
  15. Minimum Student Technical Skills
  16. TurnItIn
  17. The Capstone Creed
  18. Statement on Academic Misconduct
  19. Statement On Disability Accommodations
  20. Severe Weather Protocol
  21. Pregnant Student Accommodations
  22. Religious Observances
  23. UAct Statement

Consumer Mgt Quality Assurance

CSM 506-920Spring 2020 | 3 Credit Hours


Juanita McMath

Contact Information

UA Campus Directory:


UA Course Catalog Prerequisites:

No prereqs found

Graduate student status.

Course Description

Course Description and Credit Hours

Provides in-depth coverage of the primary theories and methods necessary for quality assurance in a wide range of organizational settings.

Required Texts

Required Texts from UA Supply Store:No required textbooks found.

Lecture Materials are provided inside the Blackboard Learn course.

Other Course Materials

Students are expected to have their own computer with reliable high speed internet connectivity with appropriate software (e.g., Microsoft Word, Excel). Students are expected to write in APA Style Format. It is recommended to have the APA Writing Style Manual. Electronic resources will also be provided.

Course Objectives / Learning Outcomes

 At the conclusion of the course students will:

  • be able to recognize the conditions in which quality assurance methods should be applied;

  • have the knowledge and skill to apply the correct method in the appropriate circumstances;

  • will analyze the quality assurance practices in their chosen field;

  • be able to critically assess the quality assurance practices they observe.

Assessments, Exams and Assignments

The course is structured around online lectures.  Each lecture set has a requirement for the student to write a paper or post a discussion and/or complete a quiz that addresses the content of the respective module.  There is one project in additon to individual module assignments at the end of the course. In the final project, students will demonstrate their proficiency in quality assurance. Written assignments will be formatted in the APA Style, 6th edition. Expectations for the level of writing in the course is that of a graduate student. A detailed course schedule provides due dates for all activities and assignments; one submisison per assignment. Please refer to the UA Academic Calendar for other important dates. There are no exams in this course.

Grading Policy

Grades are based on the extent to which the papers and discussion posts meet the requirements provided in the assignment instructions and grading rubric. Failure to submit an assignment or submitting a late assignment will result in no grade. See the section below on the policy on missed coursework. Papers and discussions comprise 80% (i.e., each paper and discussion post/reply accounts for 10%) of the final grade. The QA Project comprises 20% of the final grade. Expectations for the level of writing in the course is that of a graduate student. The cumulative grade is based on a percentage (100%) system:

Grade Ranges

90-100 = A

80-89 = B

70-79 = C

60-69 = D

59 and below = F

Policy on Missed Assessments

Do not wait to submit assignments at the last hour (due before midnight Central Standard Time) as things can happen such as internet service disruption. Work submitted after the due date/time listed in Blackboard will result in a grade of zero. Medical excuses need to be on formal letterhead/document with physician's signature with dates not able to participate in classes (no diagnosis, only dates), which should be faxed to the professor no later than five (5) days after the return to school/work date on the excuse. Prior arrangements (before missing assignment) should be made for other times a student cannot submit an assignment by a due date (e.g., moving and no internet access; deployment; religious holiday, jury duty, etc.). If a student has unforeseen circumstances that are not covered under a medical excuse or prior arrangements, the student can request an extension by emailing the professor before midnight of the assignment due date to request a three (3) day extension. A maximum of two extensions can be requested during the semester. Please contact the professor if there are any questions.

Notification of Changes

The instructor will make every effort to follow the guidelines of this syllabus as listed; however, the instructor reserves the right to amend this document as the need arises. In such instances, the instructor will notify students in class and/or via email and will endeavor to provide reasonable time for students to adjust to any changes.

Attendance Policy

This class is a web-based class, with all of the materials available on the online learning platform, Blackboard Learn, provided by UA and/or other online locations. Attendance is not required in the traditional sense of face-to-face. What is required in lieu of actual attendance in the lab or a physical classroom space, the student will spend sufficient time on his/her own computer to master the content.

Attendance is considered important in any class because of the focus placed on reaching mastery of the skill sets. This class is an asynchronous, web-based class, with all of the materials online in or through Blackboard Learn. Attendance is required. Students need to plan to spend at least as much time at the computer reading the web site as would spent sitting in a three-credit course for 3 hours each week, in addition to the time required to complete activities and the assignment products. For a typical class students would be expected to go to class 150 minutes per week; in addition, the rule of thumb is 2 or 2.5 or even 3 times as much time for study and preparation. Therefore, students should plan to spend 6 to 9 hours in preparation in addition to the 3 hours of attendance per week on this course in order to maintain regular progress. Students have to take the time to read the instructions, complete activities and produce the products. Attendance is defined as the time spent at your computer, working on the course content spending sufficient, prescribed time to master the content and submitting assignments. Attendance is not merely logging into the class, one must be actively participating online submitting assignments. Students are also expected to check the class Announcements several times a week. Class communications for the course are completed with the announcements feature in the Blackboard Learn portal. Individual contact is conducted with the official student UA Email and is also expected to be checked on a regular basis.

Technical Support

To obtain assistance with technical issues (removing pop-up blockers, opening pages or quizzes, etc.) or if you are unable to see the course content or have other questions regarding the course itself, please visit the College of Continuing Studies Online Course Technical Support Site to submit a request, or call 205-348-9157 (Toll Free: 1-866-205-1011) during their regular business hours.

System Requirements

This online course requires a modern Mac or PC computer and high-speed internet connection. Your computer must also have a compatible browser, PDF viewer, speakers or headphones, microphone, and productivity software such as Office.

Minimum Student Technical Skills

Taking an online course requires a general computer literacy. Students are expected to be able to use Crimson email, Blackboard, web browsers, and general word processing programs prior to enrolling in an online course. Student needing assistance using Blackboard are encouraged to visit the UA Blackboard support site.


The University of Alabama is committed to helping students uphold the ethical standards of academic integrity in all areas of study. Students agree that their enrollment in this course allows the instructor the right to use electronic devices to help prevent plagiarism. All course materials are subject to submission to TurnItIn.com for the purpose of detecting textual similarities. Assignments submitted to TurnItIn.com will be included as source documents in TurnItIn.com’s restricted access database solely for the purpose of detecting plagiarism in such documents. TurnItIn.com will be used as a source document to help students avoid plagiarism in written documents.

The Capstone Creed

The Capstone Creed was created by the Student Leaders Council. In the spring of 2000, a discussion of campus culture among student leaders led to an effort to identify the core values that sustain us as members of the University community. The Student Leaders Council recognized that the Capstone experience is not limited to our formal affiliation with the University during enrollment and that the University community does not end at the geographic boundaries of campus. As members of the Capstone community, there is a common thread that unites us all, and the Student Leaders Council has endeavored to make those core values manifest through the implementation of a campus-wide creed with which all Capstone stakeholders can identify.

The Capstone Creed reads: As a member of The University of Alabama community, I will pursue knowledge; act with fairness, integrity and respect; promote equity and inclusion; foster individual and civic responsibility; and strive for excellence in all I do.

Statement on Academic Misconduct

Students are expected to be familiar with and adhere to the official Academic Misconduct Policy provided in the Online Catalog.

Statement On Disability Accommodations

Contact the Office of Disability Services (ODS) as detailed in the Online Catalog.

Severe Weather Protocol

Please see the latest Severe Weather Guidelines in the Online Catalog.

Pregnant Student Accommodations

Title IX protects against discrimination related to pregnancy or parental status. If you are pregnant and will need accommodations for this class, please review the University’s FAQs on the UAct website.

Religious Observances

Under the Guidelines for Religious Holiday Observances, students should notify the instructor in writing or via email during the first two weeks of the semester of their intention to be absent from class for religious observance. The instructor will work to provide reasonable opportunity to complete academic responsibilities as long as that does not interfere with the academic integrity of the course. See full guidelines at Religious Holiday Observances Guidelines.

UAct Statement

The University of Alabama is committed to an ethical, inclusive community defined by respect and civility.  The UAct website (www.ua.edu/uact)  provides extensive information on how to report or obtain assistance with a variety of issues, including issues related to dating violence, domestic violence, stalking, sexual assault, sexual violence or other Title IX violations, illegal discrimination, harassment, hate or bias incidents, child abuse or neglect, hazing, threat assessment, retaliation, and ethical violations or fraud.