1. Contact Information
  2. Prerequisites
  3. Course Description and Credit Hours
  4. Required Texts
  5. Other Course Materials
  6. Course Objectives
  7. Assessments
  8. Grading Policy
  9. Grade Ranges
  10. Policy on Missed Assessments
  11. Notification of Changes
  12. Custom Sections
  13. Technical Support
  14. System Requirements
  15. Minimum Student Technical Skills
  16. TurnItIn
  17. The Capstone Creed
  18. Statement on Academic Misconduct
  19. Statement On Disability Accommodations
  20. Severe Weather Protocol
  21. Pregnant Student Accommodations
  22. Religious Observances
  23. UAct Statement

Consumer Quality Mgt Systems

CSM 508-920Summer 2020 | 3 Credit Hours


Juanita McMath

Contact Information

UA Campus Directory:


UA Course Catalog Prerequisites:

No prereqs found


Course Description

Course Description and Credit Hours

Provides an in-depth analysis of management systems as a method of organizing and leading business, educational, and health care institutions. Covers the primary issues related to management systems.

This online course provides an in-depth analysis of management systems as a method for organizing and leading business, educational, and healthcare institutions. It is organized into seven modules that cover the primary issues related to quality management systems, including quality concepts advanced by major practitioners, as well as the Malcolm Baldrige National Quality Award and the ISO 9001:2000 international standard. Participants will learn the component parts of a management system and will be able to articulate the synergy that these components are intended to create within an organization.

Required Texts

Required Texts from UA Supply Store:
  • NONE / NO TEXT REQUIRED (Required)


Other Course Materials

There is no textbook for this course. All course material is available in Blackboard Learn.

Course Objectives / Learning Outcomes

  • Upon completion of the course, students will be able to:

    • Identify major practitioners of quality management systems.

    • Apply quality management concepts within their own organizations.

    • Analyze an organization's quality management system.

Assessments, Exams and Assignment

Interview 1, Interview 2, and Quality Philosophy Paper in APA Style format

Grading Policy

The final grade will be based on the following:

Interview 1 Plan -- 5%

Interview 1 -- 25%

Interview 2 Plan --5%

Interview 2 -- 25%

Quality Philosophy Paper -- 40%

Grade Ranges

90-100 = A

80-89 = B

70-79 = C

60-69 = D

59 and below = F

Policy on Missed Assessments

Do not wait until the last minute to submit your assessments. Work submitted after the due dates listed in Blackboard will result in a grade of zero. Students may make prior arrangements for due dates or submit an excuse (medical, jury duty, military duty). And there are times that thngs just happen, so I also have an extension policy; students can email me to request a three day extesion as long as it is before midnight Central Time of the due date. Extension requests must be made via email with Extension in the subject line; students will have three extra days to complete the assignment if the extension request is submitted no later than midnight of the due date. No extensions on extensions. The professor is solely responsible for determining whether provisions will be made for unforeseen circumstances. Students must report these circumstances as soon as possible after the event, providing documentation. Please contact the professor if there are questions about due dates or missed assignments.

Notification of Changes

The instructor will make every effort to follow the guidelines of this syllabus as listed; however, the instructor reserves the right to amend this document as the need arises. In such instances, the instructor will notify students in class and/or via email and will endeavor to provide reasonable time for students to adjust to any changes.

Technical Support

To obtain assistance with technical issues (removing pop-up blockers, opening pages or quizzes, etc.) or if you are unable to see the course content or have other questions regarding the course itself, please visit the College of Continuing Studies Online Course Technical Support Site to submit a request, or call 205-348-9157 (Toll Free: 1-866-205-1011) during their regular business hours.

System Requirements

This online course requires a modern Mac or PC computer and high-speed internet connection. Your computer must also have a compatible browser, PDF viewer, speakers or headphones, microphone, and productivity software such as Office.

Minimum Student Technical Skills

Taking an online course requires a general computer literacy. Students are expected to be able to use Crimson email, Blackboard, web browsers, and general word processing programs prior to enrolling in an online course. Student needing assistance using Blackboard are encouraged to visit the UA Blackboard support site.


The University of Alabama is committed to helping students uphold the ethical standards of academic integrity in all areas of study. Students agree that their enrollment in this course allows the instructor the right to use electronic devices to help prevent plagiarism. All course materials are subject to submission to TurnItIn.com for the purpose of detecting textual similarities. Assignments submitted to TurnItIn.com will be included as source documents in TurnItIn.com’s restricted access database solely for the purpose of detecting plagiarism in such documents. TurnItIn.com will be used as a source document to help students avoid plagiarism in written documents.

The Capstone Creed

The Capstone Creed was created by the Student Leaders Council. In the spring of 2000, a discussion of campus culture among student leaders led to an effort to identify the core values that sustain us as members of the University community. The Student Leaders Council recognized that the Capstone experience is not limited to our formal affiliation with the University during enrollment and that the University community does not end at the geographic boundaries of campus. As members of the Capstone community, there is a common thread that unites us all, and the Student Leaders Council has endeavored to make those core values manifest through the implementation of a campus-wide creed with which all Capstone stakeholders can identify.

The Capstone Creed reads: As a member of The University of Alabama community, I will pursue knowledge; act with fairness, integrity and respect; promote equity and inclusion; foster individual and civic responsibility; and strive for excellence in all I do.

Statement on Academic Misconduct

Students are expected to be familiar with and adhere to the official Academic Misconduct Policy provided in the Online Catalog.

Statement On Disability Accommodations

Contact the Office of Disability Services (ODS) as detailed in the Online Catalog.

Severe Weather Protocol

Please see the latest Severe Weather Guidelines in the Online Catalog.

Pregnant Student Accommodations

Title IX protects against discrimination related to pregnancy or parental status. If you are pregnant and will need accommodations for this class, please review the University’s FAQs on the UAct website.

Religious Observances

Under the Guidelines for Religious Holiday Observances, students should notify the instructor in writing or via email during the first two weeks of the semester of their intention to be absent from class for religious observance. The instructor will work to provide reasonable opportunity to complete academic responsibilities as long as that does not interfere with the academic integrity of the course. See full guidelines at Religious Holiday Observances Guidelines.

UAct Statement

The University of Alabama is committed to an ethical, inclusive community defined by respect and civility.  The UAct website (www.ua.edu/uact)  provides extensive information on how to report or obtain assistance with a variety of issues, including issues related to dating violence, domestic violence, stalking, sexual assault, sexual violence or other Title IX violations, illegal discrimination, harassment, hate or bias incidents, child abuse or neglect, hazing, threat assessment, retaliation, and ethical violations or fraud.